Here, the review given by a customer on a review platform after visiting a restaurant, states that-
“Mocktail is good..but service is not that good”, which means that the quality of mocktail was satisfying for the customer but the service was not good at all. Now, the matter of the word “good” two times in the statement does not mean that you need to be happy about it!! Sounds confusing? Don’t be. Here, our natural language processing comes into effect. It determines the emotional tone behind the statement and segregates it as positive, negative or neutral.